General questions
I can't get a loan!
What is FairMoney?
FairMoney is a service provided by MyCredit Investments Ltd, a licensed online lender, that provides instant loans and bill payments.
I have a complaint or feedback, how do I contact you?
Our customer service hotline (01 700 1276) is available every Monday to Friday (9 AM - 5 PM). Our customer service email - help@fairmoney.ng is available every Monday to Sunday - 24/7. You can also reach out through our social media platforms from 7 AM - 11 PM every Monday - Sunday. Please scroll down to find links to our social media pages.
How can I get an instant loan?
You need an Android phone. Download the FairMoney app here from the Google Play Store. Sign up with the phone number linked to your BVN, answer a few questions and confirm your identity to receive a loan offer. If you accept it, you will receive your loan instantly in your preferred bank account!
How much can I borrow and for how long?
FairMoney offers loans from N1,500 to N500,000 for a period of one to three months. The better your lending history and positive behaviour, the more you can access and the longer the period!
What is the interest rate?
The interest rate varies based on your profile, from 10% to 30% per month.
What makes FairMoney different from other lenders?
Speed of delivery – You can get a loan instantly in 5 Minutes, from anywhere in Nigeria
Flexibility – You can repay on or before your due date with a reduced interest rate
No hidden charges – Our interest charges are all-inclusive, ensuring transparency
The customer is King – Our team is trained to treat you with the utmost respect at all times
Do I need documents or a collateral?
No document, no collateral!
You will only need to share your BVN during the loan application and connect your ATM card to authorize us to debit your account for the repayment.
Why was my loan application rejected?
Apologies on that, you can apply again in 15 days! It might be for different reasons:
- Not enough information found on the phone: You should increase your phone usage (Calls/SMS) to be eligible.
- We decided not to give you a credit at this time after analyzing your profile. Keep using your bank account with healthy revenues to get a loan soon.
I do not have access to my BVN phone number
You will need to visit your bank to update your BVN phone number.
Once this is done the new phone number can be verified in the FairMoney app during the application process. This can only be done once per day.
You will receive an OTP to enter in the app or dial *566*15*99# to generate an OTP.
Why can't I connect my card?
Ask your bank to enable your card for online transactions. You should be able to receive an OTP (One-Time Password) on your phone.
I paid 50 Naira but I didn't get a loan!
The loan transfer should be done instantly – but can take up to 24 hours. Please bear with us. If not received after 24 hours, please send an email to help@fairmoney.ng or call our Customer Service Hotline on 017001276 or 018885577 from 9am-5pm every Mon-Fri.
I see "My bank account is not linked to my BVN"!
It might be a problem of your bank account registered with a middle name or an entry issue.
Please try another bank account, it might solve the problem!
How to repay?
How can I repay?
Click on the "Repay" button in the app to pay with a Debit (ATM) card, USSD or Automatic Bank Transfer (via your Providus wallet)
1. Click on 'Loan details' on the home screen
2. Click on 'Pay'
3. Select 'Full loan amount' to pay your loan in full or select 'Enter amount' to manually enter the amount you would like to pay
4. Click on 'Next'
5. Here you will see the following repayment options:
Bank Transfer
1. Here you will see your unique Providus Bank account number (990*******) and your account name (FairMoney - [Your Name])
2. Click on 'Copy' and make a deposit into this account via your online banking platform or over the counter at any bank
USSD Transfer
1. Here you will see your bank's USSD code combined with the amount you would like to repay and the Providus Bank account number the funds will be transferred to
2. Copy this code and paste in your phone dialer to make payment
Debit (ATM) card
1. Select 'ATM card'
2. Here you will see the card(s) registered to your account
3. Select the desired card and click 'Pay'
4. Payment will be deducted from the account linked to the card
You can also watch this video to find out how to repay your loan.
How do I check my account balance and payment date?
Please log in, you will find your customized dashboard that contains your credit status and/or all the details concerning your current balance.
Can I extend my loan duration?
The repayment date is defined during the application process. It's not possible to update it or extend the loan duration.
Can I get another loan immediately?
As soon as your previous loan repayment is confirmed, you can reapply immediately and get another loan in seconds!
If I repay early, do I get a discount?
Yes! You can find the amount including the discount if you repay today in the app!
What happens if I don't pay back?
We are humans and understand that unexpected and unforeseen situations may occur.
However, we do not reschedule payment dates, you should take a loan only if you have the capacity to repay it to avoid:
> Late fees (1.5% per day late)
> Report to national credit bureaus – you will not be able to access loans from any company in the future
> Suspension of your FairMoney account
> Automatic debit on your bank account.
Security and privacy
Can I trust FairMoney with my BVN and account details?
FairMoney is a Nigerian-French company with European data security standards. FairMoney will never sell the information you shared to third parties.
Why is FairMoney requesting my BVN?
We request for your BVN to verify your identity and make sure you didn’t default from other companies.
To know your BVN, dial *565*0# from the phone number linked to your bank account.
What happens if I lose my phone?
Send an email to help@fairmoney.ng or call our Customer Service Hotline on 01 700 1276 from 8am-9pm every Mon-Sun to get the details of your loan and your repayment date. You can also sign in from another phone if possible.