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General questions

What is FairMoney?

FairMoney is a licensed online lender, that provides instant loans to meet up urgent cash needs.

I have a complaint or feedback, how do I contact you?

Please send an email to help@fairmoney.ng

How can I get an instant loan?

You need an Android phone. Download the FairMoney app here from the Google Play Store. Sign up with the phone number linked to your BVN, answer a few questions and confirm your identity to receive a loan offer. If you accept it, you will receive your loan instantly in your preferred bank account!

How much can I borrow and for how long?

FairMoney offers loans from N1,500 to N150,000 for a period of one to three months. The better your lending history and positive behaviour, the more you can access and the longer the period!

What is the interest rate?

The interest rate varies based on your profile, from 10% to 30% per month.

Can I access FairMoney from anywhere in Nigeria?

Yes.

What makes FairMoney different from other lenders?

Speed of delivery – You can get a loan instantly in 5 Minutes, from anywhere in Nigeria
Flexibility – You can repay on or before your due date with a reduced interest rate
No hidden charges – Our interest charges are all-inclusive, ensuring transparency
The customer is King – Our team is trained to treat you with the utmost respect at all times

Do I need documents or a collateral?

No document, no collateral!
You will only need to share your BVN during the loan application and connect your ATM card to authorize us to debit your account for the repayment.

I can't get a loan! 

Why was my loan application rejected?

Apologies on that, you can apply again in 15 days! It might be for different reasons:

  • Not enough information found on the phone: You should increase your phone usage (Calls/SMS) to be eligible.
  • We decided not to give you a credit at this time after analyzing your profile. Keep using your bank account with healthy revenues to get a loan soon.
I see "My bank account is not linked to my BVN"!

It might be a problem of your bank account registered with a middle name or an entry issue. 

Please try another bank account, it might solve the problem!

Why can't I connect my card?

Ask your bank to enable your card for online transactions. You should be able to receive an OTP (One-Time Password) on your phone.

I paid 50 Naira but I didn't get a loan!

The loan transfer should be done instantly – but can take up to 24 hours. Please bear with us. If not received after 24 hours, please send an email to help@fairmoney.ng

How to repay?

How can I repay?

Click on the "Repay" button in the app to pay with an ATM card, USSD or Automatic Bank Transfer (via your Providus wallet)

You can also repay via bank transfer or cash deposit to the following details:

Account Name: MyCredit Investments Limited

Bank Name: Stanbic IBTC

Account Number: 0023462495

Please add the code given in the app to your transfer reference/description.

After the payment, please send an email to help@fairmoney.ng with a screenshot of your proof of payment.

Kindly note it takes up to 24h to update your repayment.

How do I check my account balance and payment date?

Please log in, you will find your customized dashboard that contains your credit status and/or all the details concerning your current balance.

Can I extend my loan duration?

The repayment date is defined during the application process. It's not possible to update it or extend the loan duration.

Can I get another loan immediately?

As soon as your previous loan repayment is confirmed, you can reapply immediately and get another loan in seconds!

If I repay early, do I get a discount?

Yes! You can find the amount including the discount if you repay today in the app!

What happens if I don't pay back?

We are humans and understand that unexpected and unforeseen situations may occur.

However, we do not reschedule payment dates, you should take a loan only if you have the capacity to repay it to avoid:

> Late fees (1.5% per day late)
> Report to national credit bureaus – you will not be able to access loans from any company in the future
> Suspension of your FairMoney account
> Automatic debit on your bank account.

Security and privacy

Can I trust FairMoney with my BVN and account details?

FairMoney is a Nigerian-French company with European data security standards. FairMoney will never sell the information you shared to third parties.

Why is FairMoney requesting my BVN?

We request for your BVN to verify your identity and make sure you didn’t default from other companies.

To know your BVN, dial *565*0# from the phone number linked to your bank account.

What happens if I lose my phone?

Send an email to help@fairmoney.ng to get the details of your loan and your repayment date. You can also sign in from another phone if possible.

Still need help? Send us an email!

Please write us at help@fairmoney.ng.

 

 

 

 

 

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